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The Historic Thomas Cannery

Policies And Procedures

*Prior to all treatments please inform your therapist of any medical conditions*

Checking In

Please check-in 15 minutes prior to your appointment time to allow plenty of time for parking, paper work, check-in and preparation for your well-deserved services.


For your convenience feel free to come casually and comfortably dressed. The Spa will provide a robe and slippers  for clients receiving multiple Spa services. To ensure all of our guests receive a memorable experience, please refrain from bringing children or cellular phones into the spa. We hold no responsibility for any missing items.

Late Arrivals

We regret that we will not be able to accommodate extended service time for late arrivals and the client will be responsible for the full service fee.

Cancellation Policy

Because your services are reserved for you, we ask that you allow ample time to call guests on our waiting list, therefore cancellations must be received 48 hours in advance for spa packages and at least 24 hours notice in advance of any cancellation or rescheduling of other appointments. Credit cards or Gift Cards are required to reserve spa services and 15% of the value of service will be charged for all cancellations without required notice or no-shows.

Product Returns

We guarantee all the products we offer and want you to enjoy your selections. Returns are valid for 30 days from purchase date with receipt. All returns are for store credit only.

Series Packages

Our buy 5 get 1 free Series Package must be purchased before services. Series Packages have an expiration date of one year from purchase.

Gratuities Policy

Your personal recommendation is our best reward. Individual spa & salon services do not include gratuities, but you may add a customary 15-20% gratuity to your service or gift.  Please let our service coordinator know if we can be of assistance in any way.